StudioPal

Support

Find help with your account and common app issues.

Account and sign-in

Use the same sign-in method you used when creating your account. Check your connection and any confirmation email, including your spam folder. Sign out and sign in again if your session expires.

Beat and lyric generation

Check your internet connection, available credits, selected provider, and connected account settings. If a request appears stuck, check your library before generating again to avoid duplicate requests or charges.

Recording and playback

Allow microphone access in your browser or iPhone settings. Check your input device and playback volume. Use headphones while recording to reduce feedback.

Library and downloads

Make sure you are signed in to the account that created the track. Check your browser downloads or Files app after downloading. Keep backup copies of important recordings.

Billing and connected providers

Review billing in your account. Charges from a connected provider are managed by that provider. Include the date and receipt reference when reporting a payment issue; do not send payment-card details.

Report a problem

Include the app name, device model, iOS or browser version, what happened, and the steps that caused it. You may include a screenshot after removing private information. Never send passwords or API keys.

Privacy and account requests

Contact the publisher to ask about your data or request account deletion. Use your account email so the publisher can verify ownership. Revoking permissions or uninstalling the app does not delete your hosted account.